Payment Policy:

Payment is due on the day of the massage.  Any exceptions need to be agreed upon before massage is received.

Insurance Billing Available. Please make sure you know and understand your benefit coverage before your massage session and have your card and copay available at the time of service. Not all insurances accepted, please ask if your insurance is accepted when making your appointment.

Cancellation Policy:

Please provide 24 hour notice when canceling or rescheduling your massage. If less than 24 hour notice is given, or you miss your appointment, you may be billed for your missed session. This 24 hour notice allows time for the filling of your appointment time slot. Please note! If your insurance is usually billed, and you miss your appointment, you will be responsible for the entire cost of the missed appointment, as insurance cannot be billed for a missed session.

Health Information:

You are asked to fill out an intake form prior to your first visit. This helps your therapist know if any health considerations need to be taken into account before giving your massage so no harm occurs as a result of your massage. You are responsible for filling out your intake form correctly and completely. If you (whether intentionally or unintentionally) omit information regarding your health, or if your do not inform your therapist of a health condition occurring after your initial intake was filled out, and harm occurs as a result, your therapist will not be held accountable.


In an effort to make cost to the patient as low as possible, and thereby allow the patient to receive the treatment they need, Kneaded Balance Massage offers the following discounts:

Cash Pay Discount – If you do not have insurance, or do not wish to have your insurance billed, Kneaded Balance Massage offers a cash-pay discount of $30 off a 60 min session. This brings your cost down to $75.

For those patrons whose insurance pays less than $80, Kneaded Balance Massage will offer the client to pay the remaining dues only up to a total of $80 (For example: Cost of massage is $105/hr. Insurance will only pay $50 leaving a balance of $55 to be paid by the client. With the discount the client will only be responsible for $30.)

Referral Discount – Refer Kneaded Balance Massage to a friend, and when they come in for their first appointment, you will receive $10 off your next visit.